PRIVACY NOTICE:
Madranol Motors and Logistics Limited
is committed to protecting your
personal data and respecting your
privacy in accordance with the Data
Protection and Privacy Act, 2019
(Uganda) and the Data Protection and
Privacy Regulations, 2021.
Introduction
Madranol Motors and Logistics Limited
("Madranol Motors", "we", "us" or
"our") is committed to protecting
your personal data and respecting
your privacy.
This Privacy Policy explains how we
collect, use, store, share and
protect information about you when
you visit our Website, contact us,
purchase a vehicle, arrange vehicle
importation services or engage in
any transaction with us.
By using our Website or providing us
with personal information, you
acknowledge that you have read and
understood this Privacy Policy.
1
Who We Are
Madranol Motors and Logistics
Limited is a motor vehicle dealership
and logistics company operating in
Uganda.
Our services include:
-
Sale of new and used motor vehicles
-
Vehicle sourcing and importation
-
Vehicle financing facilitation
-
Vehicle inspection services
-
Insurance referrals
-
After-sales support
For purposes of the Data Protection
and Privacy Act, 2019 (Uganda),
Madranol Motors acts as the Data
Controller for personal information
collected through this Website and
our business operations.
2
Personal Data We Collect
We may collect and process the
following categories of personal
data.
(a) Identity and Contact Information
- Full Name
- National ID Number (NIN)
- Passport Number
- Date of Birth
- Email Address
- Phone Number
- Physical Address
- Postal Address
(b) Financial and Transaction Information
- Bank Account Details
- Mobile Money Information
- Payment Records
- Deposit Information
- Instalment History
- Loan Application Information
- Employment Information
- Income Information
(c) Vehicle and Transaction Preferences
- Vehicle Preferences
- Vehicle Search History
- Vehicle Enquiries
- Vehicle Purchase History
- Auction Participation Records
(d) Technical and Usage Data
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Session Duration
- Referring URLs
- Cookie Data
(e) Communication Data
- Email Correspondence
- Telephone Records
- WhatsApp Communications
- Customer Reviews
- Feedback and User Submissions
3
How We Collect Your Personal Data
We collect personal data through the
following methods:
-
Directly from you when you register,
submit enquiries, purchase a
vehicle, apply for financing or
contact us.
-
Automatically through cookies and
tracking technologies while using
our Website.
-
From third-party service providers,
banks, insurers, shipping agents
and logistics partners.
-
From publicly available sources
where permitted by law.
4
How We Use Your Personal Data
(a) Performance of a Contract
- Process vehicle purchases
- Manage reservations and orders
- Arrange shipping and delivery
- Provide after-sales support
(b) Legal Obligations
- Tax Compliance
- Anti-Money Laundering Compliance
- Regulatory Reporting Requirements
(c) Legitimate Interests
- Improve Website Performance
- Fraud Prevention
- Customer Support
- Business Reporting and Analytics
(d) Consent
- Marketing Communications
- Promotional Offers
- Newsletters
You may withdraw your marketing
consent at any time by contacting
Madranol Motors or using the
unsubscribe option provided in our
communications.
5
Sharing Your Personal Data
Madranol Motors does not sell your
personal data to any third party.
However, we may share your personal
data with the following categories
of recipients where necessary to
provide our services and comply with
legal obligations.
(a) Banking and Financial Institutions
-
Processing payments
-
Vehicle financing arrangements
-
Verification of transactions
(b) Shipping and Logistics Partners
-
Vehicle importation services
-
Freight forwarding
-
Customs clearance
-
Vehicle delivery
(c) Insurance Providers
-
Vehicle insurance quotations
-
Insurance policy processing
(d) Vehicle Inspection Partners
-
Vehicle valuation
-
Pre-purchase inspections
-
Quality verification
(e) Professional Advisers
-
Lawyers
-
Accountants
-
Compliance consultants
(f) Government Authorities
-
Regulatory bodies
-
Law enforcement agencies
-
Tax authorities
-
Courts and tribunals
(g) Technology Service Providers
-
Website hosting providers
-
Cloud storage providers
-
Email service providers
-
Software support providers
Where personal data is shared with
third parties, Madranol Motors takes
reasonable steps to ensure that such
data is handled securely and in
accordance with applicable data
protection laws.
6
International Data Transfers
As part of our vehicle importation
services, personal data may be
transferred outside Uganda.
This may include sharing information
with:
-
Japanese vehicle suppliers
-
International auction houses
-
Shipping companies
-
Overseas logistics agents
-
International inspection companies
Where such transfers occur,
Madranol Motors will implement
appropriate safeguards to ensure
that personal data receives a level
of protection consistent with the
Data Protection and Privacy Act,
2019 (Uganda).
International transfers may involve
countries whose privacy laws differ
from those applicable in Uganda.
7
Data Retention
Madranol Motors retains personal
data only for as long as necessary
to fulfil the purposes for which it
was collected and to comply with
legal obligations.
Transaction Records
-
Retained for a minimum period of
seven (7) years.
-
Includes payment records, vehicle
sales agreements and financial
documents.
Customer Accounts
-
Retained while the account remains
active.
-
Retained for three (3) years after
account closure or last interaction.
Marketing Information
-
Retained until consent is withdrawn.
-
Retained until deletion is requested.
Website Usage Data
-
Retained for twelve (12) months.
Where personal data is no longer
required, it shall be securely
deleted or anonymised.
8
Your Rights
Under the Data Protection and Privacy
Act, 2019 (Uganda), you have several
rights regarding your personal data.
-
The Right to be Informed
-
The Right of Access
-
The Right to Rectification
-
The Right to Erasure
-
The Right to Object to Processing
-
The Right to Withdraw Consent
-
The Right to Lodge a Complaint
You may exercise these rights by
contacting our Data Protection
Officer using the contact details
provided in this Policy.
Madranol Motors will respond to
eligible privacy requests within
twenty-one (21) days in accordance
with applicable law.
9
Cookies and Tracking Technologies
Our Website uses cookies and similar
tracking technologies to improve
your browsing experience and enhance
Website functionality.
A cookie is a small text file stored
on your device when you visit a
website.
Essential Cookies
-
Required for Website operation
-
Support account login functionality
-
Support security features
Analytical Cookies
-
Help us understand Website usage
-
Measure performance
-
Improve user experience
Preference Cookies
-
Remember settings
-
Store user preferences
-
Improve personalisation
Disabling essential cookies may
prevent certain Website features
from functioning correctly.
By continuing to use our Website,
you consent to our use of cookies
as described in this Privacy Policy.
10
Security of Your Personal Data
Madranol Motors implements appropriate
technical and organisational measures
to safeguard personal data against
unauthorised access, accidental loss,
misuse, alteration or disclosure.
Our security measures include:
-
Secure server infrastructure
-
Access control mechanisms
-
Password protection systems
-
Encrypted communication channels
where applicable
-
Staff training on data protection
and confidentiality obligations
-
Regular monitoring of Website
security controls
While we take reasonable steps to
protect personal information, no
method of transmission over the
internet can be guaranteed as
completely secure.
You acknowledge that data
transmission over the internet is
undertaken at your own risk.
If you become aware of any security
incident relating to your account or
personal data, you should contact
Madranol Motors immediately.
11
Children's Privacy
The Madranol Motors Website and
services are intended for persons
aged eighteen (18) years and above.
We do not knowingly collect personal
data from children or minors.
Where we become aware that personal
information has been provided by a
minor without the necessary parental
or guardian consent, we will take
reasonable steps to remove such
information from our records.
Parents and guardians who believe
that a child has submitted personal
information to Madranol Motors
should contact us immediately.
12
Changes to this Privacy Policy
Madranol Motors may amend or update
this Privacy Policy from time to
time to reflect:
-
Changes in applicable law
-
Changes in business operations
-
Changes in technology
-
Changes in our products and services
-
Changes in data protection
requirements
Any revised version of this Privacy
Policy will be published on our
Website together with the updated
effective date.
Continued use of the Website after
publication of an updated Privacy
Policy shall constitute acceptance
of the revised Policy.
13
Contact and Data Protection Officer
If you have any questions, concerns
or requests relating to this Privacy
Policy or the processing of your
personal data, please contact our
Data Protection Officer.
Madranol Motors and Logistics Limited
Data Protection Officer
Kampala, Uganda
Email:
[Insert DPO Email Address]
Telephone:
[Insert Phone Number]
Website:
[Insert Website URL]
You may also contact us regarding:
-
Access requests
-
Correction of personal data
-
Withdrawal of consent
-
Deletion requests
-
Privacy complaints
-
Data protection concerns
Personal Data Protection Office (PDPO)
If you believe that your rights under
the Data Protection and Privacy Act,
2019 (Uganda) have been infringed,
you have the right to lodge a
complaint directly with the Personal
Data Protection Office (PDPO).
Personal Data Protection Office
Ministry of ICT and National Guidance
Kampala, Uganda
Website:
www.pdpo.go.ug