The following section addresses the most common questions our clients ask regarding our services, processes, and policies. If your question is not answered below, please do not hesitate to contact our team directly.
We deal in a wide range of vehicles including saloon cars, SUVs, pickup trucks, minibuses, commercial vehicles, and luxury automobiles. Our inventory includes both brand-new vehicles and certified pre-owned/used vehicles sourced locally and internationally. We cater to individuals, families, businesses, and corporate clients.
Yes. All pre-owned vehicles in our inventory undergo a thorough multi-point inspection conducted by our qualified technicians before being listed for sale. Vehicles that meet our quality standards are certified, and inspection reports are made available to prospective buyers upon request. We are committed to ensuring every car we sell is safe, roadworthy, and accurately represented.
Absolutely. We offer a bespoke importation service where clients can specify the exact make, model, year, colour, and specifications they desire. Our international sourcing team will locate the vehicle from verified markets in Japan, the United States, the United Arab Emirates, the United Kingdom, or Europe and handle the entire importation process from purchase to delivery.
We import vehicles from several key global automotive markets including Japan, the United States of America, the United Arab Emirates, the United Kingdom, Germany, South Korea, and South Africa. Our established supplier relationships in these markets ensure we source only quality vehicles at competitive prices.
The timeline for importation depends on the source country, shipping schedule, and port clearing processes. Typically, importation from Japan takes approximately 6 to 10 weeks, from the UAE 4 to 8 weeks, and from the USA 8 to 14 weeks from the date of purchase. We provide clients with regular status updates throughout the process and strive to meet projected delivery timelines.
For individual buyers, you will typically need a valid government-issued identification document (such as a national ID, passport, or driver's licence), proof of address, and payment confirmation. For corporate or business purchases, additional documents such as a certificate of incorporation, TIN, and authorisation letter may be required. Our team will provide a complete documentation checklist specific to your transaction.
Our swap programme allows you to exchange your current vehicle for another in our inventory. The process begins with a free valuation of your existing vehicle by our appraisal team. Based on the assessed value, you will receive a trade-in credit which is applied toward the purchase price of the new vehicle. If the new vehicle costs more, you pay the balance; if it is valued less, we discuss the best arrangement. The process is transparent, fair, and hassle-free.
Several factors influence the trade-in value of your vehicle, including the make, model, and year of manufacture; current mileage and overall condition; service history and maintenance records; market demand for that vehicle type; and any accident or structural damage history. To get the most accurate valuation, we recommend presenting your vehicle with all relevant documents and a clean, well-maintained condition.
Yes. You can trade in your current vehicle and use the appraised value as a deposit or partial payment toward an imported vehicle of your choice. Our team will work with you to identify the best imported vehicle that matches your needs and budget, factoring in your trade-in value to minimise your out-of-pocket cost.
We accept a variety of payment methods for your convenience, including bank transfers (direct deposits to our corporate account), mobile money payments, certified bank cheques, and debit or credit card payments. Cash payments are accepted for transactions below a specified threshold. Full payment details and our official bank account information are provided on our official invoices. We advise clients to only make payments to our verified and officially communicated accounts.
Yes. We have partnerships with select financial institutions and vehicle financing companies that offer instalment payment plans, hire purchase arrangements, and auto loans. Eligibility and terms depend on the financing institution's requirements, which typically include proof of income, valid identification, and a satisfactory credit assessment. Our team can assist you in navigating the application process.
Yes, a deposit is required to initiate a vehicle importation order or to reserve a specific vehicle from our inventory. The deposit amount varies depending on the value of the vehicle but is typically between 30% and 50% of the agreed purchase price. The deposit confirms your order and allows us to commit resources toward sourcing or holding the vehicle on your behalf. Deposit terms are clearly outlined in our purchase agreement.
Mardranol Motors and Logistics Limited is fully committed to honoring all client agreements. In the unlikely event that we are unable to deliver a vehicle due to circumstances within our control, your deposit will be fully refunded or transferred to an alternative vehicle of equal value at your discretion. Our terms and conditions clearly outline refund and dispute resolution procedures, which are provided to every client before payment.
Brand-new vehicles come with the manufacturer's warranty, the terms of which vary by brand. For certified pre-owned vehicles, we offer a limited warranty covering major mechanical components for a defined period post-purchase. The specific warranty terms will be communicated clearly during the sales process and documented in the purchase agreement. Extended warranty packages may also be available for select vehicles.
Yes. Through our logistics arm, we are able to arrange delivery of vehicles to clients located outside our main operational city. Delivery charges, timelines, and logistics arrangements will be communicated and agreed upon prior to dispatch. We ensure all vehicles are transported safely and arrive in the same condition as when they left our facility.
The total cost of importing a vehicle includes the purchase price of the vehicle, international shipping and freight charges, port handling and clearance fees, import duties and taxes as prescribed by the relevant tax authority, inspection fees, and our service/agency fee. We provide clients with a comprehensive cost estimate before the transaction is initiated, so there are no surprises. Our goal is complete cost transparency.
We carry out pre-purchase vehicle history checks using recognised international platforms such as Carfax, AutoCheck, and auction grade reports (for Japanese imports), which disclose accident history, ownership records, odometer readings, and structural condition. Copies of these reports are shared with clients. Additionally, all imported vehicles undergo a physical inspection upon arrival before being handed over.
Yes. We actively work with corporate organisations, government agencies, NGOs, and fleet operators to supply vehicles in bulk. We offer dedicated account management, competitive fleet pricing, customised procurement timelines, and comprehensive after-sales support for fleet clients. Please contact our corporate sales team to discuss your fleet requirements and receive a tailored proposal.
Getting started is simple. You may visit our showroom, call our sales line, or reach us through our official communication channels to discuss your vehicle needs. Our sales consultants will guide you through available options, pricing, and payment arrangements. Once an agreement is reached, a formal quote and purchase agreement are issued, a deposit is secured, and the process of sourcing or transferring the vehicle begins. We keep you informed at every stage until delivery and registration are complete.
Mardranol Motors and Logistics Limited is a duly registered company operating in full compliance with applicable commercial and regulatory laws. Our registration documents, company profile, and official contact details are available upon request. We encourage all prospective clients to conduct due diligence and to communicate only through our verified official channels — including our registered business address, official phone numbers, and corporate email addresses. We never solicit payments through unverified personal accounts.